Serious case of buyer beware. On two separate occasions at two separate stores (Atascocita and West U.) did this company price their product over the Manufacturer's Suggested Price. On one occasion, I used my phone to look up the price and the sales person corrected and discounted in apology. On the second occasion, I didn't think to look until I got home. You really need to do your research with these people before you purchase. The items were from Specialized (bike shoes) and Trek (girl's mountain bike.)
Dan was extremely helpful. Took care of every question I had and didnt try to over charge me on anything. Honest, and will be back for all bike needs. Good environment and big selection
Ben is the guy who helped to get warranty parts from SRAM and install on my bike. He pushed SRAM for expedite shipping, called the warehouse to get parts, and put on my bike once he had parts. Great job! I used to visit Bike Barn at Cypress and like their service. Comparing to Cypress store, I'd suggest to make improvement on information flow. The email he communicated with me seems to be a public mail box for all store employees. I sent my original invoice of my bike to that mail box as request for warranty process. That information sank to the bottom until I called Ben several days later. Then I was told that the warranty was processed however no update was given until I called again and found the process didn't move as it'd be, which wasted another week. I left my bike to the shop on 6/10 and picked up on 6/27. The store employees are very friendly. I hope my 2 cents can help them to get improved.
The staff is awesome!!! They know all about the bikes. Thanks to Teddy. Awesome service. The place is perfect.
My fiancé and I went in there looking for a road bike. The salesman was very helpful and we said we were going to look around before we decided. We went to one other bike shop in Kingwood and it was awful, I'm not even sure the guy knew what a bike was. So we went back and got a bike for my fiancé and a bike for me. They told us that they had a sale coming up and that if we came back with the receipt then they would give us the difference in the sales price. They were beyond helpful with everything. They installed the water bottle holders for us, as well as gave us 20% off accessories the day we bought the bikes. Came back a week later to ride with a group and the store manager, who was riding with us, noticed that my seat was too low and offered to fix it for me. He also helped adjust my gears and my brakes. All for free. I would recommend this shop to anyone whether they are beginners or advanced. The staff knows what they are doing and go above and beyond.
Bike Barn Atascocita is a US Bicycle Store based in Atascocita, Texas. Bike Barn Atascocita is located at 7506 Farm to Market Road 1960, Atascocita, TX 77345, USA.
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